Duties and Responsibilities
Know floor plan including table numbers and server’s sections.
Greet guests, explain menu, listen and respond to questions.
• Accuracy of order entry into POS system
• Offer upsell items when available.
Understand their priority list
• Immediate guest request
• Run hot food
• Refill drinks
• Ongoing side work
• Bus empty tables
• PR/Guest relations
Menu knowledge is vital, 100% score must be obtained on server test prior to completion of training and or continuation of employment.
Deliver checks promptly to the line so that orders can be prepared within the prescribed time limits.
Pick up orders and deliver to guests at the table within the prescribed time limits.
Check back during the meal to ask if guests are satisfied, check for refills, pre-bus table and deliver guest check.
Perform service duties for other servers in the dining room by picking up their orders when ready in the window and delivering them, checking other tables and providing assistance.
Handle multiple priorities, work under stress and exercise good judgment when dealing with guest situations, complaints, and fellow co-workers.
Maintain high degree of pace and intensity for extended period and can accurately handle money, make change, and process credit card transactions.
Maintain safe, clean, and sanitary work environment with focus on guest touch points.
Safe Staff certified within 60 days of employment.
Use POS (Point of Sale) and tablet systems effectively and accurately.
Must adhere to company uniform and appearance policy.
Must adhere to schedule and be on-time for shifts, training and required employee meetings.
• Attendance and Punctuality are essential to the operation of the entire restaurant.
Perform duties that require organization, speed and efficiency and other duties as assigned by supervisor.
Participate in tip pool.
Assist with to-go orders.
Perform all side work and deep cleaning as assigned.
Participate in educating and training new team members.
Maintain a teamwork based “can-do” attitude.
Consistently stand and walks for entire shift both inside and outside the restaurant.
Consistently handles items with hands such as plates and glasses.
Moderate exposure to extreme temperatures both environmental conditions and inside the restaurant.
Consistently reaches, twists, and stoops.
Consistently pushes and pulls items such as doors and chairs.
Consistently lifts and bends for product preparation, stocking, and inventory.
Consistently lifts items weighing no more than 35 pounds.
Comprehension of instructions from guests and coworkers over background restaurant and equipment noise constantly.
Exposed to cleaning chemicals.
Frequent hand washing required.